Support Policy

At AI Publish, we’re dedicated to helping you get the most out of WPAuto Pro. Our support policy is designed to provide you with the assistance you need while ensuring clarity and transparency. Below, you’ll find all the details about the support we offer, how to access it, and what you can expect from our team.

Types of Support We Provide

  1. Basic Support:

    • Assistance with installation, setup, and configuration of WPAuto Pro.

    • Guidance on using plugin features and troubleshooting common issues.

    • Answers to general questions about the plugin’s functionality.

  2. Technical Support:

    • Help with resolving technical issues, bugs, or errors in the plugin.

    • Advanced troubleshooting, including compatibility checks with themes, plugins, or hosting environments.

    • Temporary access to your WordPress admin (see details below) to diagnose and fix issues.

Technical Support Access to Your WordPress Admin

For advanced technical issues, our support team may request temporary access to your WordPress admin to diagnose and resolve the problem. To ensure security and privacy:

  1. Create a New Admin Account: Set up a temporary admin account specifically for our support team.

  2. Delete the Account After Resolution: Once the issue is fixed, delete the temporary admin account immediately.

  3. Your Responsibility: After the account is deleted, AI Publish will not be responsible for any changes, issues, or security concerns related to your WordPress site.

Support Duration and Renewal

  • Free Technical Support: Every purchase of WPAuto Pro includes 1 year of free technical support.

  • Support Renewal: After the first year, you can renew technical support at the following rates:

    • Single License: $10/year

    • 3 Licenses: $20/year

    • 10 Licenses: $50/year

You can use the plugin for a lifetime with Free Updates but Renewing your support ensures continued access to our technical expertise and live chat assistance.

What’s Covered Under Support?

  • Installation, setup, and configuration of WPAuto Pro.

  • Troubleshooting and resolving plugin-related issues.

  • Guidance on using plugin features effectively.

  • Compatibility checks with WordPress, themes, and other plugins.

What’s Not Covered Under Support?

To maintain fairness and focus, the following are not covered under our support policy:

  1. Customization Requests: We do not provide custom code, theme/plugin modifications, or development services.

  2. Third-Party Issues: Support does not extend to issues caused by third-party plugins, themes, or hosting environments.

  3. Non-Technical Guidance: We do not offer advice on general WordPress usage, SEO strategies, or marketing tactics unrelated to WPAuto Pro.

  4. Expired Support: Technical support is only available for active licenses with valid support periods.

How to Get Support

We provide support through the following channels:

  1. Live Chat: Reach out to us instantly via live chat on our website during working hours.

  2. WhatsApp: Contact us on WhatsApp for quick assistance.

  3. Support Tickets: Submit a ticket through email at wpautopro@gmail.com for detailed issues.

To ensure a smooth support experience:

  • Provide your order number or registered email id and a detailed description of the issue.

  • Include screenshots, error logs, or steps to reproduce the issue (if applicable).

  • For technical issues requiring admin access, create a temporary admin account and share the credentials securely.

Support Hours and Time Zones

Our support team is available:

  • Monday to Friday: 10:00 AM to 7:00 PM IST (Indian Standard Time).

  • Weekends and Holidays: Limited availability (responses may be delayed).

For your convenience, here’s our working time converted to major time zones:

  • New York (EST): 12:30 AM to 9:30 AM

  • London (GMT): 5:30 AM to 2:30 PM

  • Dubai (GST): 8:30 AM to 5:30 PM

  • Singapore (SGT): 12:30 PM to 9:30 PM

  • Sydney (AEST): 2:30 PM to 11:30 PM

Our Commitment to You

We’re here to help you succeed with WPAuto Pro. While we aim to resolve every issue quickly, some problems may require additional time to investigate and fix. We appreciate your patience and understanding as we work to provide the best possible support.

Pro Tips for Faster Support

  • Keep your WPAuto Pro plugin, WordPress, and other plugins up to date.

  • Provide as much detail as possible when submitting a support request.

By using WPAuto Pro, you agree to the terms of this support policy. If you have any questions about our policy, feel free to contact us before purchasing.

Thank you for choosing WPAuto Pro—we’re excited to support you on your journey!

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