At AI Publish (aipublish.com) , we want you to be happy with the plugins you purchase. Our goal is to provide high-quality WordPress plugins and excellent customer service. However, we understand that sometimes things don’t work out as expected. This Refund Policy explains how our refund process works, so you know what to expect.
1. Our 15-Day Money-Back Guarantee
We offer a 15-day money-back guarantee on all our plugins. If you’re not satisfied with a plugin or it doesn’t work as expected, you can request a refund within 15 days from the date of purchase.
2. Eligibility for Refunds
To be eligible for a refund, your request must meet the following conditions:
- You must request the refund within 15 days of your purchase.
- You must have purchased the plugin directly from aipublish.com (not through third-party sellers).
- The plugin must not have been used for any illegal activities, or to spread malware, spam, or any content that violates our terms.
Refunds are not available for the following situations:
- After 15 days: Refunds are not offered after the 15-day period has passed.
3. How to Request a Refund
If you are eligible for a refund and want to proceed, please follow these steps:
- Contact Support: Send an email to our support team at support@aipublish.com or Live Chat
- Provide Details: Include your order number, the name of the plugin, and a brief explanation of why you are requesting a refund.
- Wait for Confirmation: Once we receive your request, we will review it and confirm whether a refund can be processed. We may ask for additional information or troubleshooting steps.
Once your refund is approved, you will receive the refund back to the payment method you used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account.
4. Refund Process Time
Once we approve your refund, it will be processed within 7-10 business days. Your refund will be issued to the original payment method, such as your credit card, PayPal, or other payment service.
5. Why We Offer Refunds
We believe in providing high-quality products that make a difference for our customers. However, we know that sometimes a plugin might not be the right fit for your site, and that’s why we offer this guarantee.
We’re committed to providing exceptional customer service and will do our best to resolve any issues you encounter. If you’re not happy with your plugin, we want to make it right. Our goal is to ensure that you’re satisfied with your purchase.
6. Contact Us
If you need help or want to request a refund, please contact us at:
- Email: support@aipublish.com
- Support: Visit our website at aipublish.com for FAQs and support resources.
We Want You to Be Happy!
Thank you for choosing AI Publish (aipublish.com) . We’re here to ensure you have the best experience possible with our plugins. If something goes wrong, don’t hesitate to contact us, we’re happy to help and provide a solution.