FAQ's
Got Questions? We've Got Answers!
Have questions? We’re here to help! Check out our FAQ below for clear, simple answers to the most common queries. Everything you need to know, all in one place.
Topics
What is a WordPress plugin?
A WordPress plugin is a tool that adds extra features and functionality to your WordPress website, like adding contact forms, improving SEO, or adding social media sharing buttons and many more.
How do I install a plugin
Simply go to your WordPress dashboard, click “Plugins,” then “Add New,” search for the plugin or upload the plugin zip file and click “Install Now.” Once installed, activate it.
Do I need any technical skills to use your plugins?
No, our plugins are designed and developed to be easy to use without needing any coding or technical knowledge.
Are your plugins compatible with all themes?
Our plugins are built to work with almost any WordPress themes, but please if you face any issue, our team is always there to fix it instantly.
Are your plugins secure?
Yes, we follow best coding practices following WordPress standards to ensure that our plugins are secure and regularly updated to protect your website and provide new features.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods. You can check the available options at checkout.
Is the pricing one-time or recurring?
Our pricing is typically annual for most plugins, meaning you’ll pay yearly for updates and support. We do not charge automatically. Some plugins offers lifetime updates.
Do you offer a money-back guarantee?
Yes, we offer a 15-day money-back guarantee for all our plugins, if you are not satisfied with the plugin. Simply contact us for a full refund.
What do I do if my payment fails?
If your payment fails, please check your payment details and try again. If the issue persists, contact our support team for assistance.
Will I get an invoice for my purchase?
Yes, an invoice will be sent to your email after your purchase. You can also view and download invoices from your account dashboard. If you need any specific details to be entered in the invoice, contact our support team.
How do I download my plugin after purchase?
Once your purchase is complete, you can download the plugin directly from your account page under “Downloads.”
How do I download updates for my plugin?
You will get updates directly from your WordPress dashboard or you can also download it from your account page when a new version is available.
Will i get a plugin license key?
Yes, you will get a license key and a plugin license is a unique key that you use to activate and receive updates and support for your plugin.
Can I transfer my plugin license to another website?
Yes, you can deactivate the plugin on one website and activate it on another, but in case you want to regenerate your license key, contact our support team.
How can I upgrade my plugin license?
You can upgrade your license or plan that suits your needs by simply contacting us. On upgrades, we offer some discounts too.
How can I get technical support?
You can get technical support by contacting us on our live chat in right corner of the website, email us on support@plugin.net or WhatsApp us at +1 (409) 995 2549
How long will it take to get a response from support?
We try to respond to all support requests within 12 hours during business days. Some issues may take longer depending on complexity.
How can I report a bug in the plugin?
You can report any bugs by contacting our support team with detailed information about the issue, including screenshots or error messages if possible. We will try to resolve it as soon as possible.
Can I get help with troubleshooting a plugin conflict?
Yes, you can deactivate plugins one by one to check which plugin conflicts and if you suspect a plugin conflict, contact our support team with details of the problem. We can help you identify and resolve conflicts with other plugins.
Do you offer support using Anydesk or Teamviewer?
Yes, we do provide support via anydesk or teamviewer if you need any setup assistance.
Do you offer any guides or documentation?
Yes, each plugin comes with detailed documentation. You can access it through the documentation link.
Can I get a refund if I used the plugin for a few weeks?
Refunds are available within 15 days of purchase, even if you’ve used the plugin.
Can i request a new features?
Yes, you can request new features by contacting us and we will try our best to add it as soon as possible.
Can I use my plugin on multiple websites?
It depends on the license you choose. Some licenses are for single-site use, while others allow usage on multiple websites. Single license can be used at single website or domain at a time.
Is there any hidden cost?
All our plugins prices are inclusive of taxes and there is no hidden cost.