Support Policy

At AI Publish (aipublish.com) , we’re dedicated to providing the best experience possible for our users. Our support team is here to help you with any issues, questions, or challenges you may face while using our WordPress plugins. This Support Policy outlines how we provide assistance and the steps you can take to get the most from our support services. Please take a moment to read it.

1. What We Support

We offer support for the plugins that we develop and sell on aipublish.com. Our support covers:

  • Installation Help: Assistance with installing the plugin on your WordPress site.
  • Configuration Help: Help with setting up and configuring the plugin to work properly on your website.
  • Bug Fixes: If you encounter a bug or technical issue, we’ll work with you to resolve it.
  • Feature Guidance: We’ll guide you on how to use specific features of the plugin effectively.
  • Technical: We will help you everything with technical support.
  • General Inquiries: Answering any questions about how our plugins work and how they can help improve your website.

2. What We Don’t Support

While we want to help you as much as possible, there are certain things our support team can’t assist with:

  • Custom Development: We do not provide custom coding or development for your website (e.g., building new features or customizing the plugin beyond its intended functionality).
  • Third-Party Compatibility Issues: We cannot guarantee compatibility with third-party plugins, themes, or external services that may interfere with our plugins.
  • Non-Plugin Related Issues: If your problem is related to your hosting, WordPress installation, or general website issues not related to our plugin, we are unable to provide support.
  • Design/Styling: Our support does not cover design or styling adjustments, like changing the appearance of your forms, buttons, or layout beyond the settings available within the plugin.

3. How to Get Support

To request support, simply follow these steps:

  • Support Tickets: Submit a support ticket via our Live Chat or email us at aipublish.com@gmail.com Provide as much detail as possible about the issue you’re facing, including:
    • Your plugin version and WordPress version.
    • A description of the problem.
    • Any error messages or screenshots (this helps us resolve the issue faster).
  • Live Chat: For immediate assistance, use our live chat feature during business hours. Our support agents are available to help in real-time.
  • Documentation and FAQs: Before reaching out, check our knowledge base or FAQs. Many common issues are addressed there, and you may find a quick solution.

4. Response Time

We aim to respond to support requests as quickly as possible. Here’s what you can expect:

  • Support Ticket: You can typically expect a response within 1-2 business days. We may need more time for more complex issues, but we’ll keep you updated.
  • Live Chat: If you use the live chat feature, you’ll usually receive an immediate response, or at most within a few minutes, depending on availability.

5. Business Hours

Our support team is available to assist you during the following hours:

  • Monday to Friday: 10:30 AM to 7:00 PM
  • Saturday and Sunday: Closed (Support may be limited on weekends, but we will still respond to urgent requests when possible)

We aim to provide fast and helpful support during these hours, but our team may take longer to respond outside of business hours.

6. Support Period

  • Free Support: You are entitled to 1 year of free support with your plugin purchase. This includes help with installation, configuration, bug fixes, and general inquiries.
  • After One Year: After one year, you can still use the plugin, but if you need continued support, you may need to renew your license by purchasing an additional year of support.

7. How to Get the Best Support

To help us assist you quickly and efficiently, please make sure to:

  • Provide Detailed Information: The more details you provide, the faster we can diagnose and resolve your issue. For example, include the error message, screenshots, or a list of steps you took before the issue happened.
  • Follow Instructions: If our support team provides steps or troubleshooting instructions, please follow them carefully. This helps us resolve the issue as quickly as possible.
  • Check for Updates: Make sure your plugin is updated to the latest version. Many issues can be fixed with an update, and keeping the plugin up-to-date helps avoid compatibility issues.

8. Additional Support Resources

In addition to direct support, we offer a few resources to help you get the most out of our plugins:

  • Knowledge Base: A library of articles and guides to help you install, configure, and troubleshoot our plugins.
  • Tutorials: Step-by-step video and written tutorials to guide you through common tasks and features.

9. Contact Us

If you ever need assistance or have any questions, don’t hesitate to reach out to us. We are here to help!

  • Email: aipublish.com@gmail.com
  • Live Chat: Available on our website during business hours.
  • Help Center: Access our FAQs, guides, and tutorials

We’re Here to Help!

Thank you for choosing AI Publish. Our goal is to provide you with excellent support and make sure our plugins work perfectly for your website. If you need anything, we’re just a message away!